FolkNet

FolkNet connects people who need something done or bought in another city or country with trusted locals who can do it.

What FolkNet is

FolkNet is an online marketplace. A Client posts a task (buy an item, inspect a place, run a local errand), a Tasker responds, and the two agree between themselves. FolkNet is not a party to the deal and does not perform tasks itself.

How it works

1. The Client posts a task and the amount.
2. Taskers respond; the Client chooses one and both accept a short agreement.
3. The Client pays. The payment is held by our payment partner Stripe until the order is completed.
4. The Tasker does the task and uploads proof (receipts, photos, tracking).
5. The Client confirms, and the payment is released to the Tasker. If something goes wrong, either side can open a dispute.

Prices and fees

Client service fee: 10% of the task amount. Tasker fee: 20% of the Tasker's reward below 500 USD (or the equivalent in another currency) and 15% at or above it. Amounts are shown in the order currency before you pay. Where the law requires, VAT or sales tax is added to our fee and shown on the payment summary.

Refunds, cancellations and disputes

See Refunds, cancellations and disputes.

What is not allowed

You may not post or perform tasks that break the law or others' rights, or tasks to buy alcohol, tobacco products or vapes. No fraud, abuse, taking payment outside the Service, forged receipts or photos, spam or malicious material.

You also may not buy or arrange through the Service cryptocurrency, NFTs, gift cards, prepaid or stored-value cards, money transfers or similar items that are commonly used in fraud.

You may not impersonate another person, pass off someone else's work or identity as your own, or let someone else use your account. You may not scrape the Service, use bots, bypass its security, reverse engineer it or introduce malware.

You may not use the Service for work or activity that is not lawful where it is performed, including undeclared work.

If you deal or pay outside the Service, none of our protections (holding of payment, disputes, refunds) apply to that deal, and we may restrict the account.

You can report an order from its card. We may hide content and restrict or block accounts for violations.

Reviews and ratings must be honest and based on a real order: no abuse, threats or other people's personal data. Profiles, reviews and order cards can be seen by other users. We may remove reviews and content that break these rules.

Payments and security

Payments are processed by Stripe. We do not store your card details. Card payments are made over a secure connection and handled by Stripe.

Contact

Support: support@folknet.app and the support chat inside the app. Privacy requests: privacy@folknet.app.

FolkNet Inc., a Delaware corporation, 1401 Lavaca Street, STE 80284, Austin, TX 78701, USA