Refunds, cancellations and disputes

Summary taken from our Terms of Use. If this page and the Terms differ, the Terms apply. Updated: 2026-10-19

Cancellation and refunds

The Client may cancel an order that is unpaid, or paid but with the item not yet bought. If the money has been charged, the full amount paid is refunded.

A Tasker may decline an order until the item is bought; the amount paid is refunded to the Client and the order reopens.

Once the item is bought, cancelling or declining is no longer possible; a dispute remains.

Automatic deadlines

To keep orders from stalling, the Service applies deadlines: if the Tasker does not buy the item within 5 days of payment, the Client is refunded and the Tasker is removed; if the Client does not pay within 3 days of choosing a Tasker, the Tasker is removed from the order.

If the item has shipped and the Client neither confirms receipt nor opens a dispute for 7 days, the order completes automatically and the Tasker is paid (a warning is sent 2 days earlier). If the item is bought but not shipped within 10 days, the order goes to review as a dispute.

Disputes

The Client may open a dispute after the item has shipped. The money stays frozen until the dispute is resolved. Our administrators decide based on the chat, receipts, photos and other order materials: either pay the Tasker or refund the Client.

Our administrators may read the chat and attachments of an order if a report was filed against it, a dispute was opened, or our anti-fraud system flagged it. See the Privacy Policy for details.

A bank dispute (chargeback) is handled under card network rules, and we may suspend related payouts. Please use our dispute process first: a chargeback opened for an order that was delivered and confirmed, instead of using that process, breaks these Terms, and we may restrict the account. If a chargeback is caused by the Tasker, we may deduct its amount from the Tasker's future payouts.

Contact

Questions about a refund: support@folknet.app or the support chat in the app.